FAQs

Answer: We genuinely care about you and improving the dental industry. How we show that is by providing a comprehensive range of high-quality instruments and equipment backed by a team of highly skilled professionals with years of industry experience. We have designed reliable and efficient instrument services that meet your specific dental needs at pricing that´s accessible to you at any level of your career.

Answer: We are proudly based in the northwest suburbs of Chicago in McHenry, IL.

Answer: We are open Monday through Friday, 7:30AM - 4:00PM CST with lunch between 12 - 1PM CST.

Answer: For new product orders, you can order via our website, email us at info@powerdentalgroup.com, or call us at +1-815-363-8003. For servicing orders, all steps are outlined on our servicing page. If you are having any trouble or require further clarification, we are happy to further assist you via phone or email!

Answer: Yes you can! We attend dental conferences all over the world. Please check out our "Upcoming Events" page to see where we´ll be next. If you are local, feel free to visit us during our normal business hours by appointment only.

Answer: Absolutely. If you have a great idea for a custom instrument or kit, visit our custom manufacturing to review our guidelines. You can schedule a consultation with us here.

Answer: Yes, we manufacture and sell our own brand.

Answer: Surgical grade 440A and Series 300 stainless steel.

Answer: Yes, we are always happy to identify or recommend an instrument of your choice! You can submit photos, product codes, and/or descriptions to help us with your search via our Contact Us form, or contact us at info@powerdentalgroup.com or +1-815-814-8003.

Answer: Please contact us at info@powerdentalgroup.com or +1-815-363-8003 to see if we have a similar instrument we can modify to meet the requirements of what you want to see from another manufacturer.

Answer: Yes, however, it may delay processing your order since it will be dependent on when we receive your response. To request an estimate, please note it on your order form that you require an estimate prior to servicing your instruments.

Answer: Yes. We can retip per the specifications noted on your order form. Please ensure your form is filled out completely to avoid any processing delays.

Answer: We do not. However, we can replace them with what we have in stock at a reduced trade-in price (10% off).

Answer: We do not. However, we can sharpen them, and if they cannot be sharpened we can replace them at a reduced trade-in price (10% off).

Answer: Our trained instrument professionals individually inspect every instrument that comes to us for repairs. Safety is our number one priority, and we believe it is better to be conservative when it comes to sharpening. We will not sharpen a blade that is too short or too thin to our standards because the last thing we want is to increase the potential of injury to patients, RDHs, or doctors involved during a procedure should the tip break upon use.

Answer: Feel free to use our USPS return label here. Please note it´s $15.99 with use.

Answer: Our processing time is between 7-10 business days to ship out upon receiving your order. This does not include the time the order is delivered since it is dependent on the shipping address and shipping method.

Answer: If you would like your order to be processed <10 days, we are happy to rush your order with an additional rush fee (10% of the total before shipping) applied to your order. Alternatively, you can opt to change your shipping method from Ground to 2nd Day or Next Day Air per request. Your shipping cost will be adjusted accordingly.

Answer: Shipping costs will vary depending on the size of the order as well as the shipping location. Typically, we see most of our orders range from $15-20 in shipping for ground delivery.

Answer: Yes, except China, Afghanistan, Russia, select countries in South America, and countries that have US trade embargoes including Cuba, Iran, North Korea, and Syria. Please note, Power Dental is not responsible for the customs, duties, taxes or brokerage fees associated with the delivery of any package(s) shipped outside of the United States. These charges are the responsibility of the recipient of the package.

Answer: You can review our warranty and return policy here.

Answer: To return an item, please follow our return instructions here.

Answer: Please review our sterilization guide here on how to clean and sterilize your instruments, and the pros and cons when comparing different methods.

It Starts Here

Our
SERVICES

All needs are not the same; that’s why we provide solutions for every dental professional at any point in their journey.

Dental Instruments
Sharpen, Retip
& Repair
Custom Manufacturing

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